Fly with Auric Air

A look inside Auric Air

‘Auric’ – an adjective relating to the aura that surrounds living creatures and all of us.  This airline has that personal touch and a deep understanding of what it takes to deliver the service you deserve.

Auric Air operates out of the 3 main logistics hubs in Tanzania; being Dar es Salaam, Mwanza (head office) and Arusha. This makes it one of the preferred corporate and safari airlines in Tanzania.

Auric Air invests in new routes and planes, ensuring that you can reach the destinations that provide memories that will last a lifetime. They are also one of the most popular airlines for business people in the region and was awarded Tanzania’s leading Domestic Safari Carrier at 2016 World Travel Awards.

Book cheap Auric Air flights with Tripindigo today!

 

 

COVID -19 AURIC AIR’S SAFETY PROCEDURES

Required masks and physical distance: Passengers are required to have masks on from airport entrance until arrival at destination. We do not allow check-in and boarding without a mask. All passengers are notified to maintain adequate physical distance between each other.

Frequent sanitization of passengers and passenger areas: Hand sanitizers are provided for passengers and staff use, during check-in and during boarding. Auric Air passenger areas such as the Auric Air lounge, Check-In Counters, Shuttle vehicles, and seats are also sanitized for everyone’s safety.

Self check-in and no-touch boarding: We have begun encouraging online check-in to eliminate contact. Guests are highly encouraged to check-in online to minimize proximity to our check-in agents. Those with no bags can head straight to the gate at the time of boarding, i.e. 20 minutes before the departure time. Have boarding passes ready for scanning by our boarding gate agents. Those with baggage can drop it off at the designated spot and collect the tags from our check-in agent. Please note that the bag drop counters will close 20 minutes before flights, to allow enough time for staggered boarding procedures. Physical distancing must be followed.

Extensive aircraft disinfection: Our daily disinfection program includes the misting of the aircraft cabin, using an effective virucide. This process ensures that all surfaces (such as passenger seats, and cargo compartments) are covered and sanitised.

Creations of awareness: We have issued multiple memos to create awareness of the situation within our crew and staff. These memos provide guidance and avoidance strategies. We have developed small briefing cards that are available on our aircraft educating the passengers on COVID-19.

Self-assessment checklists: We developed assessment checklists that all passengers have to fill before being allowed to board. In a case where a passenger doesn’t meet the required score, the local health authorities are notified immediately. (see attached samples)

Important information for passengers

Auric air is one of the largest flight operators and has multiple departures to the most popular destinations in Tanzania.

Please note: Auric Air does not serve alcohol during flights and passengers may not bring their own food / beverages on board.

Travelling with Pets

Auric will only accept pets and animals on flights if arranged well in advanced. Be sure to contact them once you have booked your flights to make suitable arrangements.

Ticket changes and Cancellations

Reservations must be modified or cancelled at least 48 hours before local scheduled flight departure time by calling Auric Airs Sales Reservations offices.

If cancellations or amendments are made within 48 hours of departure, 50% of the ticket sales price will be charged.

100% charged if cancelled or amended within 24 hours of the scheduled departure time.

Group Cancellation (5 or more passengers)

Within 5 days of local scheduled departure time any cancelation or amendment will result in a 100% penalty. Within 7 days, the penalty is 50%.

Baggage Allowance

Total of 20kg per passenger – Checked baggage 15kg and hand luggage 5kgs.

Airline has strict luggage conditions:

  • Strictly soft shell and
  • small bags only
  • No metal points / edges on any bags.

Hand baggage is at the pilot’s discretion and is commonly restricted to personal effects.

Excess baggage is charged at $2.50 USD per kg and is not guaranteed to be transported on the same flight due to load restrictions.

Unaccompanied parcels and cargo cannot be accepted.

Flying with Children

  • No infants under 2 weeks of age.
  • Children under 11 years of age must be accompanied by an adult
  • Most flights have special children’s fares and these attract their own special baggage allowances:
    • Infants have a total baggage allowance if traveling free of 3kg.
  • When booking flights on-line, select the appropriate ages of the passengers as provided for and the fare will be provided.

Check-in

Counter Check-in available and it is advised to check in at least 45 minutes before departure

Cabin Classes available

1 cabin class available – but the experience and views are first class.

Where we fly to:

Auric Air has one of the largest domestic flight networks in Tanzania providing you with a variety of options. Through Tripindigo you can book your ticket on Auric air to some of Tanzania’s best, game rich wildlife reserves.

Popular Destinations

  • Serengeti
  • Zanzibar
  • Arusha
  • Kigoma
  • Mwanza

Domestic Routes

Auric Air flies to and from the following destinations at least once per day:

  • Bukoba to Mwanza
  • Mwanza to Kigoma TUE / THU / SAT
  • Kigoma to Mwanza
  • Dar Es Salaam to Songea
  • Songea to Dar Es Salaam (via Iringa)
  • Dar Es Salaam to Iringa
  • Iringa to Ruaha
  • Zanzibar to Selous (via Dar es salaam)
  • Selous to Zanzibar
  • Selous to Dar Es Salaam Landing at all airstrips (Min2 pax)
  • Dar Es Salaam to Morogoro (SUN / MON / WED / FRI)
  • Dar Es Salaam to Dodoma (MON / TUE / WED / THU / FRI / SAT)
  • Dar Es Salaam to Zanzibar
  • Zanzibar to Pemba
  • Pemba to Tanga
  • Dar Es Salaam to Mafia (SUN / WED / FRI)
  • Arusha to Manyara to Seronera to Grumeti to Sasakwa/F.Ikoma to Kogatende to Lobo and the return in reverse order.
  • Serengeti South to Ndutu to Manyara to Arusha and the return in reverse order.
  • Serengeti to Masai Mara via Musoma and Kisumu (For Customs and Immigration clearance)
  • Serengeti to Arusha
  • Arusha to Zanzibar
  • Dar Es Salaam to Arusha

Auric air also offers Air shuttle bus style round trips. These depart from Arusha and lands at each of the strips listed and then makes its way back to the point of departure via the same strips. Pick and Drop as per client request.

All additional hours are considered in the flight schedule including:  departure time, arrival time and on-the-ground interval before take-off for the next air-strip. Thus you will always have an accurate flight duration time and estimated time for arrival at desired destination.

International Routes

We do not service any international destinations other than by charter.

Call Tripindigo for quotes and more information.

Fleet Information

The fleet consists of 12 planes.  All from the Cessna Grand Caravans C208B family, also known as the youngest fleet in East Africa.

Terms and Conditions

The following Terms and Conditions apply generally to all services offered by Auric Air when a ticket is bought through EasyOTA LTd t/a Tripindigo or Flyezee.com Ltd.

Please ensure you read carefully the Terms and Conditions. Your payment for the flight ticket confirms acceptance of these terms and conditions.

You are entirely responsible for verifying your flight schedule with the air carrier during the 24-hour period immediately prior to the departure and the return date.

You must reconfirm your return flight within 24 to 72 hours prior to the scheduled take-off time. Please contact Auric Air directly to reconfirm your flights.

Email: reservations@auricair.com or Call: +255 (0) 783 233 334, +255 (0) 688 937 1 66.

GENERAL TERMS & CONDITIONS:

  1. The liability of Auric Air Services Ltd in respect of carriage of passengers is subject to the rules and limitations relating to liability established by the Warsaw Convention as applied in Tanzania and by the complete Terms and Conditions listed on the Auric Air website.
  2. Check-in-time is 60 minutes before flight time at all airstrips. Auric Air reserves the right to reallocate seats or depart up to 10 minutes ahead of scheduled time if passengers have not arrived at the point of departure by that time.
  3. Auric Air reserves the right to change departure times of carrier when so required for operational, weather or safety reasons.
  4. Auric Air is not responsible for any direct or consequential costs resulting from any delays to its services and particularly if a delay results in missing a connection to another carrier – domestic or international. Auric Air only guarantees a connection to another flight operated by Auric Air.
  5. No liability whatsoever is accepted towards passengers or hirers, their dependents or any other persons in respect of death, injury, sickness, damage or loss, whether sustained on board the aircraft, in course of any of the operations of flight, embarking, disembarking or otherwise.
  6. Baggage allowance is strictly 20 Kgs per passenger, inclusive of hand luggage in soft bags.
  7. Excess baggage will be charged at prevailing rates and only carried subject to space availability.
  8. Cancellation/Amendment policy: Within 48 Hrs, will apply a penalty of 50% of the selling price. Within 24 Hrs, will apply a penalty of 100% of the selling price. NO SHOW will be charged 100%
  9. Tariffs are subject to change without prior notice
  10. Please see Clause 1 and 6 of Terms & Conditions on website for information relating to No-Shows, Cancellations, Amendments and Refunds.
  11. At check-in passengers will be required to show their passport, or national ID with a photograph, for identification purposes.
  12. Auric Air has “NO REFUND” policy

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