A look inside Coastal Aviation
Coastal Aviation is a renowned Tourism Aviation company head-quartered in Dar-Es-Salaam, the largest city in Tanzania. With over 30 years of experience, Coastal is recognized for it’s extensive flying safari network, reaching 44 destinations and capable of accessing the remotest parts of the country where no roads have reached or will possibly ever do so.
Coastal Aviation opens up the world’s most celebrated safari destinations to the global traveler, taking them on their own unique safari experience, at their own pace, on their own terms. From the primate forests of Katavi to the plains of the Serengeti, the slopes of Kilimanjaro to the waterways of Selous, the floodplains of Ruaha and to the Indian Ocean archipelagos. The choice is yours.
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COVID -19 COASTAL AVIATION’S SAFETY PROCEDURES
We have rolled out our Safety & Operational Policy for dealing with this crisis, both to protect ourselves and our customers:
Pre-flight: Coastal will monitor the spread of COVID-19 in country and undertake a risk assessment before each flight. If an operation to a COVID-19 affected area is required, additional precautionary measures such as reduced passenger seating configuration that ensures a minimum safety distance of one meter between passengers will apply.
Check-in and Boarding of Customers: Coastal shall provide information to passengers on the potential risk of Covid-19 and advise on preventive hygiene measures.The airport authority has screening procedures in place for all staff and passengers.
Screening Process at Entry:
- Where possible keep a distance from any person ideally 1.5 meters minimum.
- Check eligibility for entry, i.e. passenger and staff.
- Inform the passenger of screening reason and process.
- Observe passenger for any visible COVID-19 symptoms as per below. ▪ Ask the passenger whether they feel sick and have any of the symptoms, including fever, coughing, sore throat, difficulty breathing, or feeling unwell in the past 24 hours.
- Check the temperature keeping distance and measuring temperature.
- If the temperature reading is high (37.4 Degrees Celsius or higher) and the passenger has no other COVID-19 symptoms, ask the passenger to move to a shaded area and wait. Retake their temperature again after 3-5 mins for an accurate reading. Clear the passenger if there are no symptoms and temperature below 37.4 Degrees Celsius. If temperature is still 37.4 Degrees Celsius or above a final reading can be made 5-10 mins later trying to calm and cool the person. If the temperature is still above 37.4 Degrees Celsius, separate the passenger as per below.
- If the COVID-19 symptoms are displayed by the passenger: ▪ Provide them a mask to put on. ▪ Inform them to move to the isolation area. ▪ Inform your supervisor and contact the appropriate Coastal COVID- 19 Focal Person or Port Health. • If symptoms are present, follow separation actions per below and also inform the Director of Safety and Port Health. • Direct passenger to disinfect hands.
Screening Process at Check-in Area:
- Clean – Disinfect the Check-in areas before using them.
- Place posters with information about the COVID-19 preventive measures in the visible part of the passenger’s check-in area.
- Place disinfectant gel at the Check-in counters and ask passengers to disinfect his/her hands.
- Keep a minimum distance of 2 meters from any passenger. • Ensure there is sufficient disinfectant gel at the passengers’ waiting area.
- Assess passenger’s physical condition i.e. sneezing, coughing, having difficulty in breathing or any other known symptoms.
- The check-in counter staff interacting with passengers and their belongings such as luggage, electronics etc. shall use disposable gloves. • Check-in and boarding staff to wear protective gloves when handling passenger documents.
- Passengers shall have their tickets checked by a Coastal staff member for correct approval/boarding pass and then have their hands sanitized or washed prior to boarding the aircraft.
- Ensure gloves are always worn when loading and unloading passenger baggage, cargo and pouches.
Separation (Isolation): Actions to be undertaken when dealing with sick passenger when on the ground:
- Obtain the passenger details (name/organisation).
- Inform the passenger that they will be separated/ isolated due to symptoms.
- Offer a face-mask, if available and if the passenger can tolerate it. If a face-mask is not available or cannot be tolerated, ask the passenger to cover their mouth and nose with tissues when coughing or sneezing and stay separated from others.
- Minimize contact between sick passenger and all other passengers and direct to predesignated isolation area. If an isolation area is unavailable, ask the passenger to walk to an area which is well ventilated, out of direct sunlight and away from other people and/or high traffic areas. The passenger must be separated from others (by a distance of at least 2 meters) and focal point person informed immediately to assist the passenger.
- If the passenger refuses to be separated/isolated, provide them an information poster, advise them that they are displaying corona-virus symptoms and they shall seek further medical assistance for the safety of them and others.
- Contact Coastal COVID-19 Focal Point person (see contact list) or Port Health contact and inform them of the passenger’s name, agency and situation. They will then co-ordinate for further actions. The passenger will not be allowed to board.
- Where possible, medical service or advice may be offered at the air terminal. In such circumstances it is important that the guidelines or procedures offered are strictly adhered to.
- Isolation Areas: Each airport terminal shall have a separate designated isolation area for suspected passengers. The terminal shall have a COVID-19 focal point person to deal with these situations. The Port Health representative is the designated medical representative for the airport.
Aircraft Sanitisation: Coastal has establish a mandatory routine disinfection of aircraft on a daily basis, or if a suspected COVID-19 case has been identified onboard Coastal aircraft disinfection procedure will be completed at Dar es Salaam, Arusha, Geita and Moshi.